We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Good for stay at home
They look good, the models I asked for exactly arrived. It took a while for the December dates. They are for gift, I have not tried them but I hope they work well Gxs
Delivery in time very poor workmanship DO NOT RECOMMEND👎👎👎NOT Worth THOSE MONEY NOT TO BUY👎👎👎👎👎👎😱😱😱
Everything as described, the sweatshirts are soft and warm. Very fast delivery. I am very happy with the purchase.
Everything as described
damn this thing is hot, you will not have cold with this
Very comfortable and soft he made happy for xnel
Everything was great, Shipping was very, very fast, I got this in Europe after 14 days, the quality of this product is very good, very warm, perfect for winter.
Super Good quality My son is delighted Ready for cooler days
Exactly what is described
Warm
Soft, but needs a wash before wearing
Nice long wide warm convenient for winter evenings
I love it, for warm cocooning aprem!
I loved it, it's exactly like in the photo and it's very hot, for this winter it's super!
Very well. In accordance with its description
This is the fourth I buy. They are super soft and big. You'll make happy believe me
Excellent seller service arrived early and super warm and comfortable sweatshirt
Well, I have already bought others and all good, this one arrived later than expected I do not know if by transport company or by late shipping.
Beautiful must be a nice and satisfied Christmas gift. And came neatly on time.
As announced fast shipping I recommend the seller
Labai gražus, Kaip Tik šventėms languotas👌😊
Product same as in the photo. Delivery has been fast. I bought it for my partner and very well. Fluff at first but we believe that once washed well.
i love it!! it's super soft the inside is fleece. afew strings have come off from it but nothing to worry Abt or anything crazy. super comfy, I'm 5'2 and it goes down to my knees. it was one day late
Something finer than I expected, since I had previously bought another and it is somewhat thicker. I have a large size and it is ample. Enough to be warm at home.