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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
It is very cute, the color is as is the image. The material is good quality, soft. The size corresponds. I highly recommend it! The delivery was super fast!
Very beautiful, very soft fabric inside. I asked for size S although it suits me well, I should have asked for medium so that it would be more large
Arrived a little small but it is excellent ^ ^ I liked it and it arrived in less time recommended
The color is not accurate, but closely resembles. The neck is smaller than I expected, it is supposed to give for the turtleneck and does not arrive
The fabric is thin but warm and stretches, it is very beautiful
Good product, good fabric and soft, highly recommended
Warm hoodie
I really loved it I recommend buying
Very beautiful🤩Very good super comfortable fabric😊
It's nice, but the first wash comes out with pellets
this runs on the small side. will be giving this away, doesn't fit me. felt like a medium/Large not a 2xl
I am delighted the color and everything is beautiful, the very fast packaging, I recommend the seller💯X💯
Ordered on February 4th, the sweatshirt was delivered to Italy with combined delivery on February 14th. Great packaging and good product that liked a lot.
Downy side, good size, I found the fragile print, but it's too early to judge, pocket on the front. I found the collar quite different. Everything came right. I recommend it.
Good fabric. Overdue order but in time Snug
It is very fitted .. soft and warm .. it is a thermal garment, it gives heat without bulge or regret .. soft to the touch and very beautiful .. it is like the photo
Good quality👌😃
It is nice sitting sweater, I ordered size XL and fits well. Normally I have size 42 perhaps he might be slightly larger. Because the cat pictures are stickers and are a bit tight. I'm also curious how long it stays on it. Sweater is made of nice and soft fabric and is fantastic.
Beautiful it is already 4 times I order it
Cool sweatshirt but with these artificial
Very good material
👍👍
Very nice but if a smaller size comes you can order a size more than the abitual
I love it, it's gorgeous and super warm, the color matches. I'm wearing the M, but in this case, I asked for the L, and it suits me well
I imagined the different fabric... But I liked