We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
The shoes have a perfect fit. They are very comfortable. My daughter even likes them and I’ll be ordering her a pair too now.
Item is very good and comfy. Same as described and please take your size👍🏽
Perfect equal description good quality thank you
Bello
2 pairs in one size ordered and two other sizes sent.
The color and the size are accurate, but it is too plastic in both the interior and the bottom exterior. Not good for the winter if you don’t want to fall.
They are fully elastic and comfortable but large carving, the sole is plastic and slips
Description in, size a bit too big.
Is good
Normalites
Buena
Feels hard and makes the sole uncomfortable, even with a saucer it is solved.
beau
I’m very pleased with my order very comfortable thank you seller.
very good
I asked for 42 and they were big just one size less. They look different quality to the photo. My template is reduced from the part of the arch of the foot, I hope they don't calm Me down. Are very light.
Not comfortable
They are beautiful and very comfortable, they do not weigh anything, equal to the image, I loved them, only a small detail I had something big, but it does not matter, they are beautiful😍
A little bit of the description
I ordered them in number 42 which according to the table is in number 26 cm and they were big, so if you plan to order, ask them one size less!
The color of the product does not match that of the photo, possibly due to the lights used. Came in a very erased rose. The product is not of good quality, but, for the price, it was worth, it can be used in winter.
Beautiful and I keep one more number to the one I request
For the price and time I think it is convenient to invest elsewhere
I recommend bought 3 times
Beautiful and perfect😍