We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Once again, very happy with these shoes, I even ordered for a friend because, she tried them on and felt they very very comfortable too.
Comfortable shoe, super light and the materials look good.
Excellent, well sew. For the summer daughter super. 39 size, on the insole 24.7 cm.
Very beautiful and very comfortable, they arrived very quickly I recommend them a lot! The color is very nice!
I bought them very beautiful for my mother and they will look exactly good
Fast delivery, light, airy. OK
Very happy, they are light and comfortable, they do not weigh, I chose the correct size according to the size of my foot, the order arrived early. I recommend it.
The product is the same as described ..... Very light and comfortable .... I was very happy with my purchase
Soft, light, comfortable and good quality of the material. the inner insole and a little hard but can be changed. I indicate attention when choosing the size. My number is 37 ordered 38 was the size. Who has a fat foot piece 39.
Cute comfortable
The last is one centimeter larger the color is correct and the design is the same. Arrived fast
Delivery fast, quality perfekt, size coret, we are very happy ❤️
This is the third pair. I found that compared to the previous ones, this one is less comfortable, because it has the less rounded beak.
Very good and comfortable, although the sailboat does not last long I recommend them, it is the 3rd pair that I buy
Light, comfortable and beautiful shoes, just like the description. Fast shipping and delivery.
The quality and beauty of the footwear is excellent, I did not like it on my foot, maybe the foot is chubby the appearance did not look good
Arrived before d e tiempo.com odes!!
simple and light
Pretty. Last, My mother took 2 years and threw it out, because they were terrible. Reached in 9 days
I loved them, I was very surprised that they arrived intact, they brought something that did not let them be crushed. Thank you very much I asked for one more number in case the flies, but I'm getting big. So if you dare, ask for your size. I consider that they come to size.
Very comfortable product exelent
Delivery Shvidka 14 days and a new one, I am good, Rosmiri Vidpovidayu.
Very light and fresh beautiful and for the price are perfect
I asked for 25.5 MXN and they were a bit weak since the measure is 25, if they ask for one of these they ask for their exact number
They arrived in good condition, easy to use and aesthetically cute, perfect for birthday gifts.