We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
I really like the product and am satisfied with it.
Okay turtleneck. Seams started unraveling after first wash. For the price point it is an acceptable garment.
The goods are as advertised, the quantity is correct, the delivery time is faster than expected. I really like this, please promote this reputation.
Just then.
The sweater is larger than what it indicates, versus the other previously purchased, however it is of good quality, very compliant
bueno
The size is a little small, but the material is very good. What about the fluff? .. the waist is a little weak.
Looks really good quality is soft and I think and hope it's warm. It was so much that I wanted a sweet life sweater I'm happy with the purchase
Very comfortable especially at the top of the cute neck as fabric and feedback OK perfect thanks
Sweater nice, meaty, nice to the touch quite thick. Unfortunately, the color is too pink, a bit panty. And polyester, though, I'm afraid the neck will sweat with the golf. I sent back.
Perfect, as in the ad
All right.
Size a little small
Excelente
good!
Thank u
Thank you very much seller. Super
Good
bonito
Good
Very nice and good quality, I love it, it is for women in my case the size, L 57 kg, not very high and perfect neither short nor long, I bought two and the two beautiful green and blue
Very good sweater. all the same as the expectation-color and size. I will order another color now
The size fits well and it's warm. I think it's better than I thought.
Fast delivery and product development
Nice and comfy