KOUZI
KOUZI
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Perfect
Super
As it comes in the image I loved it is thin it is not warm, the very cool solor I recommend it, I asked for medium and it is just the size
Excellent material .. As they mention in their stock when seeing the merchandise in the profile I am very much in line with the size when the shipment arrived much faster at the Estimated time, good communication and tracking when it is shipped and they give you the # tracking for more information everything in perfect condition and very important in the Watch out⚠️ .. At the time it reaches the recipient.
Very good product, excellent quality and correct size, as shown by the seller...!!! 100% recommended...!!!
It is very beautiful, very comfortable, thin for heat is perfect, the fabric is super beautiful, very exact
The fabric is very good quality, happy with my gift
I have 1,83 and 100kg and it served very well.
Very beautiful and the perfect measure thank you
I asked my son and he loved it it was very good. It was very good.
It is a good jumper. Light and comfortable to wear I bought and delivered the same product to the people around me because this item is OK. It is recommended.
This is good. and qulati Special one also
Very beautiful and comfortable. Took size XL and served. I have 1,75m and 85kg
Arrived earlier than it was scheduled, good quality material, feels great to the touch. I really liked the color
Super good recommended 100% arrived before the date super good the fabric and it is very beautiful I recommend it is 100% reliable to be safe👌👌👌And neither arrived nor wrinkled nor uncooked arrived super well
It’s a very nice jacket. It’s not leather. It’s more like a sport jacket, but it’s very nice quality.!!!!!!!!!
Very good product
Good item, a little thin but good overall
Excellent👌
i love it
Very good quality, and very comfortable...!!! The size is correct, as shown by the seller ..!!! 100% recommended...!!!
For the price is fine... Although it comes with a print but make it look good
Very good, fit and great material
Good product
thanks