We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Beautiful
They arrived on time and exactly as I wanted them
It has already been in use for 2 weeks, it is incredible. My child crawls a lot and I thought they would break easily but no, I would certainly ask for more
Very beautiful they look very good thanks to the reviews I made a good purchase as I think about acquiring another model of the same factory and they arrived just the day you wanted on your birthday from the game
Very beautiful and comfortable ideal for our babies Sincerely be easy and more because the price is not so high for the quality and the shipments are not so late I sincerely recommend them widely
I liked them very much they are very soft but it came to Me with a defective one is half scraped
I love very good quality And very happy normal size😀 Arrived earlier than expected thanks😃
Excellent online shopping page💯Recommended... Be so happy with the product that it arrived the same as I asked Thank you very much
Great arrived on the exact date happy thank you very beautiful
Very nice I love it! Thank you so much!
Too small for my child's wide foot. That is my fault. But they look just like the picture. I am happy for my purchase.
Very nice exact numbers arrived super fast are super well super recommended arrived in 1 week
Excellent service
My baby 1 year and 6 months I ordered size 21 and they fit perfect, they are super light and comfortable.
the shoes are beautiful and my son love it so much thanks to the seller
love them
Very cute and strong that they are I loved
I really loved them, they are super parents and the quality very good, the only thing I don't know if they are reduced or I asked wrong the number, usually my bb is #15, I asked them #16 but they were boys, I will have to ask for bigger ones, I will definitely buy this model again I recommend ordering 2 bigger numbers
Very nice exact size and super fast shipping I loved to buy again thank you very much
love them just got the wrong size but I can still use them I just got to get the right size cause I wanted a pair for my bigger gr child so I'm looking to get her a pair and myaelf
I recommend you
Love the shoes thank you!
My package arrived in time as always there are already several shoes that I buy with this seller so I already have several little bags thanks very good quality shoes 100% recommended
Very pretty
I loved them and brings them up and everything is very excellent