We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Its fit small and it also short for a tall person.
item is too small.
Fast delivery. It's thick and soft. Nice color.
satisfied
Yeah, it’s too short. Otherwise, I love the outfit.
They run a little small. but I will give as a gift, very fuzzy feeling and soft.
It’s good quality but for me the pants were short
warm and nice quality
Fit smaller than I hoped! But they were too cheap to pass up! I'll find somebody to wear them!👍🏾
it's the softest,most comfortable, out fit I had
it's nice to wear
Article is soo soft and cozy. exactly as described. Highly Recommend!
Obsessed with these little jammies. My partner got me a set for christmas already but that one has gotten so well loved I had to order another and I do not regret it. It fits so nice and is so soft and comfortable, I cannot do anything but recommend it as it's perfect for when it's cold, casual house wear, or to sleep with, and it looks so cute! :)
Product compliant and fast delivery thank you
very soft n comfort material, great for cold weather~ love it, but run very small
fit well
Very beautiful
Really warm, soft, fits nicely for 76 year old woman height 5'0 (153cm), weight 119lb (54kg), bust 37" (94cm). Thank you.
Very warm but it is short as for tall personnel it is not
Up to 160 cm, not taller, everything is fine, the suit is warm, it is not suitable for me, gave my daughter 12 years old
I love it, it made Me small but just as very good quality.
The clothes arrive on time and feel super comfy. Worth every penny.
I love it. Very pleasant. Fast delivery . 👍
Nice and warm, but small.
Recommend! nice to the body and the same size