We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
I loved it, it's very soft and it heats up well. I measure 1.55 and it was little above the knee
I already have other colors, I have to wash it and remove the strong smell, I hope the color does not faint
Thank you very good sellers product I recommend it 100%
As described, very soft, it is wide but very comfortable
This is so soft it feels like a big hug when you put it on! It’s so well made and a beautiful feminine pink color. I love it!
Super fast delivery and it keep warm material very nice to touch my baby likes to sleep on it
Because it seemed to me at a good price compared to other sides, it was very long because I am short, but it is as is the image and warm
Love! Love! Love it!👍🏾
I arrived very beautiful is very warm and wide ami like perfect
Wonderful! Super soft
Looked good .... Well very wrinkled. was vacuum packed.
I love it
The material is very soft and warm. It is large enough to serve a plus-size person. It reaches me almost to the knee but I measure 1.55 cm. The same color as in the photo. Arrived super fast and very well packed. I recommend the seller. I ordered 2 colors.
Very warm jacket, I love it. After washing it doesn't seem to get well, it still remains warm, but of course the dark part shines a little on the light one. There are many threads sticking out and leads appear very easily, literally from the first day half of the jacket is strewn with them. But in general, I took it primarily for the sake of warmth, so I am more than satisfied with the main function, and even more so
bought this as a gift, but I tried it on and now I have to get another one. love it. very satisfied.
No good material and fluffs very much. Too tight for me, would have liked it bigger.
I wouldn't classify as a giant oversized hoodie. Its a large but not like the comfy seen on tv. Shipping was fast and the hoodie is great for the price but its not quite as plushy as in the pictures.
I loved it, it is super warm, good material and I feel like it arrived very quickly, thank you
very thick and soft I love it
Comfortable dress but a little short if you exceed 1m60
Warm taken right size for o me a normally a
I loved it, super soft: 3 warm, but not exaggerated, to bring on top of another sweatshirt or sweater when it is very cold it is perfect or inside the house alone. Arrived super fast and well packaged💖
The length of the product count together with the hood.
Really nice and very soft I will buy more
Is identical to the picture, the color is very cute, the fabric is very soft, I loved it and the shipping was super fast