We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Very good quality. Works very well. I advise you to buy. You won't regret it. Super Super Super super
Good bot for photo
exactly as described. lovely little trainers & the flashing lights are very bright. very comfortable for my autistic toddler to wear with no complaints. very happy little boy.
Fantastic quality . Perfect fit. One very happy little boy
Nice shoes soft
My nephew loved not to hesitate if you want to buy sneakers for children
Received on time. As described. The child is satisfied. Good insole. Strong Velcro.
Confortable and good sizing. It's just sad that isn't possible to change battery on it
Order well received and she are nice good size
Look like the picture.
Arrived fast, good weather, the only thing if they arrived a little crushed or deformed in the packaging, a box would be good, they turn on the lights well
Super-thx!!!!
It is beautiful but gives off a stubborn smell of glue and there is a small glue task on the black part at the front of the shoes
Super fun Shoes, as described and as in the pictures! Very happy with and me bonus son too. The size is also right! And the Lights are doing well, too. Super thank you for it
Nice design, light weight, super nice lights both turn on and light a good, I ordered in a bigger size and it was very good
Look great and fit and the child likes the flashing anyway
The shoe from small dimensions, I ordered another size
ok
Very nice, they are light, for the price they are very good, correct size. They came with a rubber hair
the shoes are very well put together but the sizes are a bit small compared to the sizing chart I'd buy again just 2 X sizes bigger than recommend on chart. the lights are very bright.
Very good purchase my son loved the material now the price is good I recommend it
Very parents good quality execelent
Good
This is the second pair, only a different size and color. My baby loves them. Glow very well
they look great but I ordered size 29 for a kid that his shoe size is 27 and he can't even put is foot in, what kind of sizes are you selling, they are definitely not the correct one . I have to return them now