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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
The pollen is nice, its material seems to be polar, but the drawings are not as shown in the photo, plus it smells strange the print, but for the price I am not complaining much, just add that they are something small but elasticated, I in general am L/XL and I chose 2xl and I look good, not so tight and not so LOOSE😊
1. much shorter than the photo 2. Micro pockets 3. The hood is much smaller 4. Very thin fabric. In the photo, the window can be seen through 2 layers without any problems. Through 1 layer without light you can see through your fingers. 5. The picture is folded and glued together during the delivery time. But, like, no damage. It would be possible, it would be better to order the original, but they will deliver to us
It is fine, it is warm only that if the hat is not as big as it appears in the photos it is more normal and the publication mentioned that it would arrive in 16 days it will take a lot of no time that it arrived quickly
I ordered a 5xl and it's so small that it fits my 14 year old son whose an xl in size the hoodie is so thin its not worth the money I paid for it very disappointed I am having a yule wedding and this was to be my hoodie to wear on my wedding and now I have nothing. my wedding has been ruined because now I don't have enough time to replace it and get it on time.the zipper gets caught and snagged on itself .
Good but how the printing of the graphics didn't look good
Very cute, the fabric is warm. I really liked how it looks. Thank you
Pimp
Excellent Product!!!
The correct size. You have to measure yourself and every time look in the size tables. I have XL in the EU, I checked and M is OK. Very warm sweatshirt. Pleasant to the touch. It gives character and Gothic charm. Super seller and Super Deal. I recommend.
Love it 🥰 it’s so comfortable definitely buying some more
I do not like the material, too artificial. Besides, approx.
Beautiful arrival fast simple nothing spectacular I put 4 stars why the closure gets a lot when going up and down you fight in that
decent material ordered the biggest size they had 5x and it barely fits I have to remember that this site sizes run really small but other than that overall good
It's not for me, but it's gonna do.
Thank you very handsome seller I love you are very nice
It’s looks exactly for this price. Fast shipping and fast delivery
Terrible print and peels
hood is not as large as advertised.
The fabric is of the most common you can see that one put into the washing machine and is filled with fluff or will take out balls very quickly with reference to the design looks like what is shown in the photo a exception of the cap is smaller. Regarding ralla in Latin America I am a size L here I asked for 5xl and I stay normal so that you can consider if you are going to ask if you are one S I could Xl and so on.
Fit nice in size, warm and thin fabric, the print is nice
It's cheap and pretty. In the closing brings a nice moon charm. It is not very fair and it is a little long. Arrived 1 day later than planned. Quality is good for the price.
I keep just the smallest size and that I am very thin, the quality is medium but what I pay I cannot complain, I arrive soon in 2 weeks👏
Me super charm
Well I did not like the material is very thin and it is transparent and does not look like the one in the photo🫤
Take one more size to mine and always agree to take one more size your very happy with the purchase