We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
I loved them and they are very comfortable
The size is not good. Didn’t fit my kids. It’s too big, same size for other store fit fine.
The shoe size marked at the time of purchase is misleading. The size of 27 shoes is marked 16.8cm, and the size of 27 shoes received is nearly 20cm.
I have loved it very much thank you very much I have loved thank you very much thank you very much
Correspond a la description
The product is a product I will describe, the children were honored, ale zaveliki, Rosmir wrote inappropriately. I will order the menshi. the goods of the parish of the House
Look exactly like the pictures. Unfortunately, a "light is not functional-but the shoes will still be kept-totally OK for € 12.
Very nice you only have one that know the size well
Good as expected.
Very cool! They have loved it. They are very soft. They carve well. The seller of 10, has fixed me a problem very quickly. I asked you again. I recommend it.
Parfait
It was super good and my son loved his shoes thank you
Very nice
Very beautiful spectacular we hope they last a long time Very beautiful spectacular we hope they last a long time Very beautiful spectacular we hope they last a long time
Beautiful but one does not shoe I will
They arrived well... But the details of the rubber are obviously visible at the tip .... They must be little more curious... The rest, ok I'll see if they will last...
They are beautiful my little brother likes them a lot
My son wears size 12 children’s US and I ordered size 30-insole 18.3 cm and they fit him great with room for socks!
just got my package the size is perfect I got a size 22 for my 2 years old son True size and the shoes are good quality
It is the same as the photo, my child liked it a lot
They are beautiful and the same as the photo my child is 4 years old they were good
Good in price quality ratio. My son says they are very comfortable and is very happy with them So far everything is fine and 15 days of use have passed and they are still in very good condition Colors are very vivid with soft sole
let's hope this one will fit right, we'll see, it's for my nephew
My son loved it good quality fast delivered
Very nice item i. Recommend