We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Great quality is very good to my daughter, the charm is beautiful I loved them if I recommend them I liked them and they are very comfortable I think they come a little reduced
The material is very good and the design not to mention
We loved them, for the price they are very good. Arrived super fast
They are beautiful to embody my baby I would order again. Recommended in time and date of delivery
Beautiful from Aoud Baker recommends beautiful Recommended Elsa Blue beautiful garden Beautiful girls You better liked Alisa beautiful
It is very nice I really liked just that I found a small poko size but I love it
They are beautiful, the delivery was not very late, the tennis material does not look of such good quality, they look comfortable
Thank you very muchđVery cute
Exact and very real to the one in the photo
They are very beautiful
The order is as described, fast delivery, although the material is not of the best quality, but the shoes are matched. The size is OK.
Like those in the photo, they are very cute a little bigger but in the end they will be perfect and they come with an extra gift. Arrived on time and fech
So neat, it looks very nice on the leg, it fits the size. The order was tracked, delivery by courier is very fast, I recommend the seller. Thank you very much!
Words can't explain, they are more than expected, beautiful and very comfortable
I loved them, they fit my granddaughter very well
My daughter loved it, however they are plastic
I give, I loved 5 Stars thank you very much.
They are very parents my niece loved it, they come in their size, in quality it is not bad and it will arrive in less than 15 days
These beautiful and they are as they describe them... I am very satisfied with my purchase...
After one day playing outside maby for 2 hours. Not at good quality. But cheap and my daughter loves them. Will be interesting to see how long they will last. And one funny thing spelling on them is wrong. But fast delivery. You get what you pay for.
Cute. Seems well made.
Nice shoes for girl. Frozen elastic theme They arrived soon!
My daughter like very good quality
The shoes look very nice but prefer to order a size bigger then they fit too.
Quick and on the CAS, shoes as described. I recommend.