Because the illuminated shoe is not a USB interface, it is a battery on the sole that stores electricity and emits light. With the passage of time, it is normal for shoes to sometimes not shine, one bright and one not bright, or one bright and one dark. If the above and color imbalance issues occur, we will not handle them as quality issues. Those who mind the above situation should carefully decide whether to buy shoes!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Wonderful product!!
Very cute, I recommend
It's great I ordered an extra three pairs in larger sizes for when she's bigger later. I highly recommend them
I loved them. With the weight is that they turn on no when hitting and it is quite beautiful. I loved
These are cute, not sure how long the toggle and laces will last but they're smart enough for the price and my toddler loves the flashy lights.
looks nicer than the picture. my girl love it.
My baby adorouu!! Super cute and super comfortable. The material is not top, but everything else pays off.
The place of size 27 sent 22, I wanted to challenge the goods, I said I need to send the goods back, the return shipping will cost me more. The wine of the store, and I also have to overpay. The child was left without a gift due to the fault of the store, but was left with a spoiled mood.
Super shoes, size in size! My child and I liked it very much
Are beautiful, as the image I recommend
Nice and fair size
great shoe my kid like it đź‘Ś high quality picture after wearing it đź«Ł
as described, fast delivery. satisfied
As the photo is the same size, light diodes work everything, I took it for autumn, but it turned out to be completely rubber and thin, but in general everything is good
Everything arrived in perfect condition before time thank you
Very goodđź‘Źđź‘Źđź‘Ź
Colores very nice
Super, the child is happy. Very comfortable and stylish
They are very beautiful, but they are made of plastic although inside they come lined with fabric, it has parts of fabric that is transparent
Unprotected spotlights, everything else excellent
Very nice, somewhat big, I still can't wear them because they come big but they are beautiful
I love, as the description, super cute quality
They come of good quality and if they bring light
Exactly as shown on the picture. Very cute!
Only turned on one side the other not