We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
to small
Identical to the image. The fabric is very soft. Drop some fluff when you take it off. I stay above my knees for A long time 1.53 weight 87 kilos. The color is beautiful. It's very warm. Has bags on the sides.
Looks good and feels good but I think I exaggerate in the size, I See It Big
not as heavy as I would like feels like plush flannel very nice to the touch
It's more of a spring jacket than winter, it won't keep you warm on winter, it's very light and thin wind get through it.
Although thin is warm and thin, it is very good for the price
Hi friend I received your jacket and it’s nice but there’s a huge hole on the arm can I send it back and refund the money.? Thank you
I arrive a little late but well as it is described very warm I recommend it.👍
Not so hood quality
This Nice, the one that touched me is a little ruched from the bottom, it gets too short relative to the image, but cute, the color is darker, size is small, the bags super small, warm, but in relation to the price, it is fine
same as the picture
It took 14 days to arrive, the order was fast, the size is very fair my mom says it was a bit small
Arrived quickly to Mexico I recommend the seller Thank you very much☺️
Very nice, thin but warm my mom loved xq is not joking
It is a thin fabric, but it is super hot, it had a challenge for a few days to the CDMX but from then on everything well👌🏼👌🏼
Excellent Product very good and excellent quality👌 Arrived in 6 days in Mexico highly recommended
It is nice, soft, my bust is 130 and I ordered a 4xl which is 124 I look good super good and loose, exelent with the purchase
LOW QUALITY.
Color and model does not fit the image... I got an almost sky blue tone (I asked for it in gray) and the thing is straight is not like the image that looks circular type... But this little bit for the price is very good
A good piece to protect yourself from the cold, nice gray color
soft
The fabric is thin, but it looks beautiful. I asked for it extra-large because of distrust of the dimensions of the Asian girls, but it is huge... Still looks beautiful
It arrived before the marked date, and of good quality, very hot and just like the image.
Quality is horrible .. Jacked is extremely SHORT … My mother ( she is 88y.o) likes it . Warm
Not what I expected without lining the pockets small bad finish.