We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
here in northern mich. USA it's a snowy existence,with this coat you need to wear a sweater underneath.
Very warm and very good fabric... My mom is size L, I asked for size XL and it was very good for her.
It's very nice just a little fair the size and very short sleeves
Is beautiful. So much that my daughter took it from Me for her
I expected a better product although I admit it is cheap. The eyelets are very small the buttons struggle to enter The fabric is warm but very thin (that could be ambiguous) The entry of the bags to put the hands is very small and one of the bags is broken The hood is very small. More decorative than practical. Some seams had loose threads. From there on out is warm
It is very hot and not heavy with wooden buttons is cute, and I arrive on time thank you
I am a size girl and I am wide, but it is very beautiful
Arrived in 10 days. As a personal comment, the fabric is stuffed (Plush) however it is a thin fabric material. In the photo of the advertising looks thicker. When I arrive with me I observe that he is thin... It is still pleasant to the touch and if it warms. I congratulate you on your delivery and logistics. If they will improve the type of fabric it would be great... Take great care and keep improving.
They are the same as the image, they are hot and comfortable
not completely as described, thinking loose like a jacket or sweater but very thin and tight, child size pockets' very small, also gives off a lot of lint, ordered an XL because because of my cup size C/D and it manageable for home wear only for me.
It's very nice, I recommend, thank you!
It's very hot, but the size comes girl
I loved a lot
Poor quality
It's beautiful I loved the color is exactly what I wanted fits me perfectly😍The love is warm very rich arrived very fast excellent service👌🏻🥰🥰🥰🥰
It is very warm, it looks great, it is recommended, the texture is soft and looks like the photos, the color varies a little but still looks great.
You have to order 1 or 2 sizes more if you don't want it to fit. For the price is not bad, it is warm as a robe
This super nice and soft, I arrived very fast, looks the same as what was published
I asked for size xxl and I arrived in small. I don't know if they pack badly or it's very small. 😪😪😪
Sewed very cheaply. Fit imprecise. But gives very warm. Good for people who freeze easily. Wears very much. I wouldn't buy the jacket anymore. Maybe I'll make teddy bears out of it. Then the purchase was not in vain. Not communicated.
The endings are ordinary, when buttoning it, one part remains up and another down as if it were badly buttoned; I didn't like it at all, it's not like what you see in the photo.
The sweater comes according to your size, it is an excellent fabric and heats well♥️✨. I highly recommend it.
Adore the softness!
smaller than advertised
The coat is very extensive, even in size S it is wide (like p one M) so .. If you don't want to swim ~ from so gde, you better order a S and already a little more loose a M! :|♡