We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Super nice good quality my daughter wears size 19 and size 17 which are 13 cm were a little big but better that way she wears them a little more
Thin slippers, they are pretty
Arrived quickly, good quality, I bought the 17 which says it corresponds to 13cm but on the sole it says 13.50cm, are bigger than I was expecting my son will not be able to use them already because they are too big
I loved they are nice, light and soft syper. Arrived early. I already want to see what they look like
It is soft material, design equal to the image, I recommend it, it looks like skin and the design of the tennis well crafted
Exact number
suuper
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Ordered wrong size but they are cute for 1 yr old to play around in
Super beautiful and good quality. I recommend themβ Very comfortable I hope you will last my baby
Beautiful fulfills the objective, but by not coming in box they crush a lot on the tripβ¦β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦β¦.. ..
Shoes from the floors came within a week most perfect comfortππ
I arrived very beautiful
The shoes arrived folded because they came in a bag, it would be better if they came in a box
Beautiful I loved
The sneakers came quickly. The product is as picture.
It's not bad for the price but if they could put them in a box it would be better because they arrive smashed
Very beautiful slippers are good for walking
They're gorgeous, just like the picture, light, sweet, just big.
Very nice, super comfortable and the sole is not smooth
Are beautiful. My 13-month-old baby's foot is 12cm and that 13cm baby is fineπ
I loved it is much more than I expected ameeeeππ₯°π₯°
Very nice and good quality
Very cute as the image
The tennis shoes are super nice and well made, the quality definitely corresponds to the price.