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How to solve the problem about “can not deliverto”?
We are professional Aliexpress seller,support to customized products according to your requirement.
We acceptAlipay,West Union,TT.All majorcredit cardsare accepted through secure payment processorESCROW.
Payment must be made within 3 days of order.
If you can’t checkout immediately after auction close, please wait for a few minutes and retry payments must be completed
within 3 days.
World wide shipping. (Except some countries and APO/FPO)
Orders processed timely after the payment verification.
We only ship to confirmed order addresses. Your order addressMUST MATCHyour shipping address.
The images shown are not the actual item and are for your reference only.
Service transit time is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly
during the holiday season.
WeWill useHongkong Post air or China Post Air,there no tracking number,for that,please wait patiently.
If you have not receives your shipment within 2 month from payment, please contact us, we will helpyou as soon as possible
with a reply.Our goal is customer satisfaction!
Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
You have 7 days to contact us and 30 days to return it from the date it was received. If this item in your possession more than
7 dyas. It is considered used and we will not issue you a refund or replacement. There are no exceptions! Shipping cost is bear
by both seller and buyer half.
All returned items must be in the original packaging and you must provide us with the shipping tracking number, specific
reason for the return, and you po#.
We will refund your full winning bid amount, upon receipt of the item in its original condition and packaging with all
components and accessories included, after both buyer and seller cancel the transaction from Aliexpress. Or, you may choose to
have a replacement.
We will bear all the shipping cost if the product(S) is(are) not as advertised.
12 month manufacturer’s limited warranty for defective items (excluding items damaged and/or misused after receipt). Accessories
come one year warranty.
Defective items must be reported and returned within the warranty period (and in the original packaging, if possible). You must
tell us what the defect is and give us your order number. We do not repair or replace items with an expired warranty.
You agree to all of the above-listed policies upon ordering on aliexpress!
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important. We request that
you contact us immediately before you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
It is impossible to address issues if we do not know about them!
*Your feedback is important to us.
*If you are satisfied with our items and service, pls leave us 5 star feedback, thank you!
*Pls contact us before you want to leave the negative feedback, we will deal your problems.
*Pls don’t give us any negative feedback because of the logistic problem, especially the Hong Kong Post.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Item as described
Great briefs! Received after 12 days from the order
In top, second purchase. However, remember to take 2 sizes above your usual size. I do 42
Very high quality panties. Tailoring is good. Very satisfied with the purchase.
Good product, arrived quickly, quality is good, recommend
Very good quality cotton, neatly sewn, it is about 46 size, satisfied with the purchase, thanks to the seller!
Knitted fabric, with a small addition of elstan. I made it on the size grid, up to 100 cm, fit well.
Great product