We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
This product it very comfortable and material is nice and true to size
Excellent quality very good drop, I like the softness of the fabric and it is very comfortable, I will be ordering some more very soon.
Very cute the identical color, warm and sueve
Color nice but too short for me I am a tall person
A little small, but very good quality
very comfortable and warm, lovely colour
excelente
The first time I take this item I do not like the material size small I will give it
Very beautiful, soft and the identical color, me facino
as advertised, i recommend
The color is lighter, like water green, it is padded inside
Ok perfect
cute. zipper gets stuck , it's smaller then ,maybe it's youth size but small for adult size
It's a great hoodie of a beautiful colour (although not as described, i.e. darker) and a good cut. The material is very synthetic, but hey, for this price, the product is amazing.
Good quality, thick but the color is not the same. In the image it looks softer and it is very strong orange almost fluor, the size is large
was told it would be delivered on the 27th of November but it was just delivered today 😕
was very surprised how good this was,highly recommended
Très bien
it's good and warm, for the price it's worth it
All right, size goes well, perfect for the otono
turned out shorter than in the pictures. and warmer than I thought it would be
Very good quality and product, I recommend.
The quality is very good compared to the price
Size M falls as size S
Cute article, but the color does not match.