Dear Customer :
Please choose the shoes size according to your foot length, NOT insole length.
If your feet is wide or thick, please choose a larger shoes size.
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If You foot length is23.0CM, You’d better choose size37.
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How to Measure Feet Length:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Good sneakers. The child has 27.5 cm great, the reserve is great.
The shoe was delivered faster than expected and it was received in good condition. It's light and easy to wear, can fit in to any attire. Might order for more as my kids grow, they love so possibility of getting it again as they age is very possible. Texture is Ok, good quality, nice smell and light as air. it's a good buy for anybody interested. what more can I say, nice shoe for kids for sports, exercise, running, indoor sports, lawn tennis, volleyball ball, basketball and base ball. I hope it won't be soaky in rain and water, washable with little water and doesn't tear off. its good It's looks unisex in nature but best fit for girls. its a good buy and I recommend for anyone interested. cost of delivery is high though. ready to rock ittttttt. gooddddddddddd niceeeeeeeeeeeee I want moreeeeeeeeee. can't get a thousands words out here, not so easy at all, can I get a little help, anyone. In summary, it's worth the price and it's good, not so good but just ok. catch ya all
Garni rokivki, took rosmir in rosmir, pidichli. I smell, ale is not critical. Two tizhni delivery to Kiev
I really like it and my daughter loves them
Everything is perfect
Nice and light weight.
Light, salt, garni, ale majestic. 37 rozmir tsvnotsinniy 38, Berit rozmir in rozmir. Delivery to Kiev
Pay attention that some models have heart shaped openings and some don't.
31 sizes per leg 18.7 a margin of about 1 cm, as planned for the summer. Came in a package, but with an insert. Nothing crumpled, there is no smell, very beautiful and neat. Lightweight and comfortable. I recommend it.
My daughter is satisfied, thank you for the fast delivery. I recommend the seller.
Thanks. good shoes
Very good sneakers for summer. Soft, comfortable, non-slip. The size corresponds to the specified. The main thing is that the child likes it.
Perfect my daughter loved right size
Were honored. Not to be small. My daughter.