We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
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Overall, not bad. Size 23 - insole 15 cm. wide enough nose. soft, bends well. Let's see how they will be when worn. One had a poorly stitched tongue, but it's not a big deal, I trimmed it myself. and the threads were sticking out a little
Good, but the size didn't fit. I read reviews that they run small and took 27 rubles for a 15cm foot. Since the insole is bent in the heel area, it turns out to be 16.5 cm to the bend, and if straightened, then everything is 17.5. Great ones, they fall off their feet. Let's leave it later, it will grow in the summer.
Good shoes, only the size was mentioned.
For a foot of 15cm, I took size 26, they are a bit big, but the child can walk around the house without any problems. I took it for the summer, so I took a little extra.
Excellent sneakers 🥰 🌺 👍 👌 everything is careful, everything matches the size, arrived quickly, thank you to the seller for the good product and delivery 👏🏻
they are excellent! I didn't even expect it very good quality and lightweight! take it don't regret it
Very beautiful sneakers, it’s a pity I didn’t get the size right and they turned out to be big. I'll leave it to grow) The second ones I ordered light ones with green laces for my son. As a result, they sent white ones with crumpled laces and stains, definitely not for a boy. And the stains, it seems to me, cannot be washed. The dispute was closed quickly, I'm waiting for a refund
En general, no está mal. Talla 23 - plantilla 15 cm. nose lo suficientemente ancho. suave, se dobla bien. A ver cómo se verán cuando se usen. Uno tenía una lengua mal cosida, pero no es un gran problema, lo corté yo mismo. y los hilos estaban saliendo un poco.
Zapatillas muy bonitas, es una lástima que no haya entendido bien la talla y resultaron grandes. Lo dejaré para crecer) Los segundos los pedí ligeros con cordones verdes para mi hijo. Como resultado, enviaron unos blancos con encajes y manchas arrugadas, definitivamente no para un niño. y las manchas me parece que no se pueden lavar. La disputa se cerró rápidamente, estoy esperando un reembolso
Excelentes zapatillas 🥰 🌺 👍 👌 Todo es cuidadoso, todo coincide con el tamaño, llegó rápido, gracias al vendedor por el buen producto y la entrega. 👏🏻
Para un pie de 15 cm, tomé la talla 26, son un poco grandes, pero el niño puede caminar por la casa sin problemas. Lo tomé para el verano, así que tomé un poco extra.
Buenos zapatos, solo se mencionó la talla.
Bien, pero el tamaño no encajaba. Leí reseñas de que correron pequeños y costaron 27 rublos por un pie de 15 cm. Dado que la plantilla está doblada en el área del tacón, resulta ser de 16,5 cm hasta la curva, y si está alisada, entonces todo es de 17,5. Geniales, caen a los pies. vamos a dejarlo mas tarde en verano va a crecer.