We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
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es muy bonito y tiene una buena relación calidad-precio. entrega rápida 😎 😎 😎
Gran zapatillas. Tamaño por talla de malla.
la tela es como de rejilla y se cuela todo, como unas chanclas, el cierre se rompió al mes de uso, según mi hija eran cómodas y fresquitas, pero la calidad bastante mala
Envío rápido y buena comunicación, calidad y pieza útil. Envío rápido y buena comunicación, calidad y pieza útil.
Perfecto, volveré a hacer un pedido.
Son lindos y ligeros
Muchas gracias, recibido correctamente.
Genial, y el sistema Boa es conveniente.
Buenos zapatos, me gustaron... Veremos cuánto duran. Si son buenos, volveremos a hacer un pedido.
Baskets légers
cestas ligeras
A lo largo de toda la pierna es de malla y también en la parte delantera.
Todo está genial. Gracias.
Buena relación calidad-precio
Muy bonito
bien
Super Light, come fast
Did you like the sneakers!! !
Envío rápido. Artículo como se describe. Es ligero con suela flexible. Tiene bastante aireación. están bien para pasear y se es para correr tiene que ser en pistas sin piedras. La suela es demasiado delgada y flexible por lo que se nota al pisar las piedrecillas. El sistema de cierre de los cordones es sencillo, solo rotando. El cordón se suelta levantando el botón. No puedo dar opinión sobre costuras y pegado porque no los he probado suficiente, pero parece que están bien hechos. No se detectan fallos de fabricación.
Are my son's favorites! Magnificent, no complications with laces
The package arrived perfectly early as described. The size is great. My son adopted it. I recommend it to the seller or the store.
All perfect
I am very pleased
Estoy muy contento
Recibí un producto excelente y mi hijo quedó encantado.