We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Better than I expected. They look great and feel comfortable arrived before the date. I will order again
Good parents equal to the image in your # will undoubtedly re-order others
Beautiful and super light, they are comfortable and beautiful.
Very comfortable as the image
Very good tennis, comfortable. I liked it right size!
Excellent as always aunq one of the tennis shoes came from a different color a darker green color
Fast delivery, product as described, recommended store
I loved them, they are very comfortable and soft
Arrived late. A month later but at last. Good price and I hope if they last
In 10 days arrived at my house in Brazil. Use 37 I took 38 and served right. I loved it. Very beautiful. Light and comfortable.
Excellent👌, Beautiful my custom shoes, thank you.
They arrived early and are of good quality, they are comfortable and light
Wuuuaaaauuuu!!!! Are really precious!!! Very comfortable!!!!! I recommend them!!!!
Very nice an excellent quality
Price quality good, they are comfortable and look nice, the size very good
waiting for package
Perfect fit very well, comfortable and beautiful recommended the seller are the same as the publication
Very comfortable tennis, super cuddly. Very light and do not tire feet.
Simple and very comfortable economical correct size do not weigh anything
Excellent singles but very comfortable I buy to sell although it takes a long time but I understand that it is for the season I am still waiting for more late packages
very fast shipping and nice item
Loved super light. Looks like he's got gel inside him.
Very comfortable, super light, arrived in less than a week, recommend this seller, let's see how long they last
Feel comfortable, arrived in the right size. Satisfied with the purchase.
Price and quality agreed and are very comfortable and extra light