We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Well received not yet put on
Nice fabric good for warm.
good quality. value for money.
Simply Beautiful👍👍👍👍👍👍👍👍👍👍👍😁😁😁😁😁😁😁😃😃😃😃😃
👍💯💥💖💚🔥🎶❤️🔥💙 very good quality knit, I wish it was a darker navy blue but it will work 🤩
Feels really good. I ordered the XL as recommended by the website. Fitted me a bit too tight. If I could redo my order I would size up at least one because it hugs me pretty tight and not in a flattering way, at least in my opinion. But it actually looks good and the fabric is so soft and warm.
Nice material will see if it fits Christmas
Good quality
The delivery disappointed me a lot. it took me a lot of time & they didn't delivered it to my apartment. i need to look for other buildings & I got my package in other building in front of another apartment. very disappointing. Ridiculous delivery I have got.
nice.
Beautiful sweater. Seems to have an acceptable quality.
Gut
Excellent service, fast and efficient.
Excellent quality, fast sending, board sizes correct. Recommended seller with 5 stars!
good
good
Best qualities
Sweater Nice recommend.
I love the quality and it's very warm thanks for making a great quality product guys 😃
Top quality and beautiful color
Great fit and quality
Fabric quality is incredible!!! The tailoring is very good, the color is more beautiful than the photo-the ultra-fashionable red wine!!! I bought this color for myself, and mustard and black for my husband, please take the size according to the size chart. I am very satisfied with the purchase! The delivery is fast .. Highly recommended and product and seller!!!
Good similar to picture and delivery is fast.
Perfect…. Very nice quality and fast shipping
Very good quality the rendering and size are OK