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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Perfect! Beautiful and very comfortable. Use 34 in Brazil, I ordered J 36 and it was right
my mother love them and want ever color. she wears a size 9, I got a 41 and their perfect
Exact size smaller than normal
The product must be good. I have no way of knowing. Never arrived at my address. Worst experience ever. Finally returned my money...
Thank you are very comfortable
Super comfortable!!! I agreed to the description!! Arrived on time!!!
Exactly the same picture, and I just got here.
Very cute and looks comfortable
Super comfortable thanks seller
Very cute and comfortable. They are fresh because it is woven type, but firm. I'll order in another color.
we order wrong size 42 we need size 41
Excellent purchase, super comfortable
Many thanks!
It is as shown in the image, I came fast and a little big to measure the foot well or ask for a number more than yours as maximum I put 5 stars to the communication with the seller but I have not been involved with him.
Nice and comfy
They arrived fast and very well, they are beautiful and comfortable, but they come a little big I wear the 5 and I asked for the 40 it has to be 39 or 38 because they come very wide.
It needs to be taller what it covers in heel so that better comfort but they look very good
It's good, like it, just need to take the size to size.
Very satisfied with the footwear
Light, comfortable, fast delivery. For a foot size of 24 cm I took 38
They are very comfortable and I loved them very much, I am going to buy the other colors, I wear the 4.1/2 Mexican number and I order the 39 is my correct size and they are like a glove, true to size Thank you seller.
Are beautiful and comfortable but I bought two numbers more than my shin 36 but I got 38
I liked they are comfortable even that they come a little large and come out, they look identical to the image in color and shape.
Light and comfortable, arrived 11 days before the scheduled date, I bought one less number, it was perfect
They are very cute, they are of good quality, they arrived in two weeks, the color is beautiful