Note: Please refer to the size chart correctly for measurement. We recommend purchasing one size larger
Some friends have reported that the size is too small, so they suggest selling it one size larger
We are preparing to give you a free pair of insoles to reduce the unpleasant feeling caused by size mismatch. We look forward to friends liking and recommending them to us, and giving us some encouragement. Please give us a 5-star review
Randomly deliver a pair of insoles for free
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Good afternoon. Sapatenis arrived but the problem I bought the number 42. But it is too small for this number. the number of Brazil is much higher than that of China. the number 42 is equivalent to 38 of Brazil is disappointed.
Very good shoes. I was pleased thank you.
The product is fine🧨
Came Small, order a large number, the shoes remained with my parents
It's fast and kind.
Very beautiful, well finished, but a very important tip do not comply to the measure of your foot, I shank 38, I bought 39 and it became tight, I will use, but I'm sure it can't be for long because the bill has remained a lot. Should have bought 40. One note is not genuine leather is type these national car seat leathers, but it is of great quality I recommend the purchase, but buy two numbers more has two insoles, One to protect your side, the other to give a little comfort to the foot to the foot, however both are thin, but offers comfort this side seam is just an ornament
good
Great quality shoe, very sturdy.
Took 43 but he at 42. Small.
Big-time. The left boot is freer.
Good footwear. It's light and a little soft. There are only a few differences in relation to the ad. Is not sewn on the base, as shown in the ad. The brown part is just glued and the finish leaves a little to be desired. Material is quality. In warmer temperatures it heats up a lot, better to use in autumn and winter. Fast shipping and delivery on time.
I like the design once!
Loafers were denied, as a vidpovidai Tsin, rozmir pidishov)
top
Garni shkari
Very beautiful and comfortable
The product is good but small, what to do?
I really liked that I will make another order!!
The sneaker and the way it is in the picture, but the numbering I asked for, came right, but small form
Ótimo produced
Fit fit is one size more
The product was returned as per the rules of the site. The product is very beautiful and great quality. Was returned, because it got small on my foot. The money was returned and I returned the product to the address sent by the website. I recommend the purchase of the product and also recommend the supplier. Congratulations on the excellent service!
Beautiful product
Received refund of the deadline. I recommend
My father liked it .. I think the sole is hard, but as he wears it and thinks it is good then I will believe it is!!!!