We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
came fast, thank you! A great buy.
fantastic pullover and good fit
No problem good quality
I like my clothes ~ ^ ^
Thank you for the product well received
OK
I bought this jumper to give it to Christmas gift for my son-in-law and I hope it goes to her.
For 176 height and weight 71 kg size m just right I buy it for the second time. The quality is good. Warm, body-friendly
Beautiful comfortable perfect but for temperate climates Highly recommended
I have received a vest but the quality is good so no complaints.
Not bad, it fits very well, the only thing is the lower edge, on the belt, not very elastic!
Super bluza
Good hot material
It looks good quality.
I did not put 5 stars because we do not know in advance the color of the zipper
I am very surprised quality and excellent price/performance ratio
Impeccable received sweaters very good quality nothing to say
Great, impeccable. Not tried in the cold yet but I have no worries.
Very satisfied. Comfortable and quite warm. Thank you and best wishes to you.
I measure 1m76 is 86 kg and XXL too big for me ideal XL tampis; On the other hand beautiful color, beautiful very fine material and warm pleasant worn; arrived in FRANCE very fast plus that offered suddenly
Deja ordered in other colors... impeccable jumper
Good for the price.. make sure the dimensions b4 order.. I ordered bit looser size tho
Very good
I've bought a few of these in different colours and they are great. Comfortable and feel good, as good as sweatshirts three times the price. Highly recommend
I have already arrived a little caught but well and in good condition I like the seller very much and very friendly thank you🙂